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Qualifications and Professional Membership |
Date |
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CompTIA Project+ (Project Management) Certificate Microsoft Certified IT Professional (MCITP): Server Administrator Microsoft Certified Application Specialist - Access 2007 MCTS: Windows Server 2008 & Windows Server 2008 Active Directory MIcrosoft Certified IT Professional (MCITP): Consumer Support Technician (Windows Vista) Microsoft Office 2007 Master Microsoft Certified Application Specialist - Outlook 2007 & PowerPoint 2007 Microsoft Certified Application Specialist - Word 2007 & Excel 2007 Microsoft Certified Technology Specialist (MCTS) Microsoft Windows Vista Cert IV in Workplace Assessment & Training Microsoft Office 2002 Specialist Master – Word, PowerPoint, Access, Excel, Outlook Administering MS Windows XP Professional Exam 70-270 IT Service Management - ISEB Foundation Certificate Microsoft Certified Systems Engineer (MCSE) Windows 2000 Associate Member of Australian Computing Society Microsoft Certified Systems Engineer (MCSE) Windows NT 4.0 Certified Novell Engineer (CNE) – Novell IntranetWare 4.11 Certificate in Teaching English as a Foreign Language to Adults (CTEFLA) Honours Degree in Mechanical Engineering (BEng Hons), Loughborough University, UK Diploma of Industrial Studies , (DIS), Loughborough University, UK |
Oct 09 Apr 09 Feb 09 Jan 09 Jan 09 Oct 08 Oct 08 Aug 08 Nov 07 Oct 05 July 03 Oct 02 Aug 02 Jun 02 Dec 00 Aug 99 Aug 98 Sep 95 Jul 91 Jul 91 |
Other Areas of Expertise |
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Website design Training in Microsoft Access, Word, Excel, Outlook, PowerPoint, Adobe Photoshop, XP, Vista. Microsoft Access Database design and implementation and programming using Visual Basic for Applications (VBA) |
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Professional Experience |
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| Learning Facilitator (Australian Business Academy) Teaching Certificate III in IT – Visual Basic Programming, User Support (MCAS Word, Excel), Systems Support (CompTIA A+), Multimedia (Photoshop, Dreamweaver, Flash) and Access Database Design and Diploma in IT (Programming in C++, IT Project Management, Systems Design and Implementation and IT Security) | Feb 09 - present |
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IT Systems Administrator (Westaff - Recruitment Consultancy) Helpdesk and IT&T support & training to 120 users in 20 offices across Australia and New Zealand. Support and admin for 15 (virtual and physical) servers (Windows 2003, Citrix Metaframe 4, VMware) and Alcatel PABX |
Aug 05-Dec 08 |
| Computer Systems Consultant (Crystal Computer
Services). Running my own business, offering system maintenance,
installation, training, helpdesk support and website design to Hong Kong
businesses. Work included: Installation of LAN and servers – design, installation and support of network systems including Windows NT 4.0 and Windows 2000 servers and all versions of Windows desktops. Server event log analysis and Problem resolution – Proactive management of servers to find and resolve issues and identify trends before any adverse impact on users. Enhance network availability and prevent incident recurrence. Access Database Design – Designing relational databases. VBA modules to achieve intuitive user interfaces for entering. editing, searching and printing data. Website Design – Design and maintenance of websites. Training – Training in FrontPage and Website Design Basics - for end-users to enable them to update their own websites. Also training in Word, Excel, Access, Photoshop, Windows 98/ME/XP |
Dec 99 -Jan 05 |
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Technical Support Analyst (Allen & Overy).
Providing helpdesk support, network and server maintenance, and installation
of new systems for 300 staff in Asian Offices (Hong Kong, Tokyo, Singapore,
Bangkok, and Beijing). Major projects included: Rollout of Windows NT 4.0 Servers (BDC and SQL) and workstations in Hong Kong, Tokyo and Singapore, upgrading from Novell 3.11. Weekly statistics and report analysis for event logs on all servers in Asian offices for proactive problem management and resolution. Reviewing user access rights on Novell 3.11 servers. Installing UPS (Uninterruptible Power Supply) units and PowerChute monitoring software on all Asian servers. Creating and updating inventory of servers, PCs and other equipment. Installing PDC, BDC and SQL servers for development network |
Sep 98 – Dec 99 |
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IT Training and Support Officer (Simmons & Simmons)
Helpdesk support and training for 140 user Novell 4.1 network in Hong Kong
and Shanghai. Projects included: Training new employees and Advanced Training for all staff – Advanced WordPerfect, Advanced GroupWise, Presentations. Writing of Technical Instruction Guides – Versioning, how to work in standalone, Forms, E-mail Rules, miscellaneous helpdesk procedures Set up initial intranet web pages using Microsoft FrontPage. |
Sep 96 – Jun 98 |